Question d'origine :
Quelle est la 1ère bibliothèque américaine à avoir mis en place le dispositif "Ask a librarian"? Certaines sources citent le réseau des bibliothèques de Floride, d'autres la Bibliothèque du Congrès?
D'autre part, en quoi ce service est-il différent du vôtre, sinon peut-être en termes d'instantanéité?
Cordialement
Réponse du Guichet
gds_db
- Département : Equipe du Guichet du Savoir
Le 12/11/2013 à 13h31
Bonjour,
Les premiers services de référence en ligne sont apparus dans le milieu des années 1980. Ils fonctionnaient essentiellement par mail.
Voici deux extraits qui abordent la question :
Academic libraries were the first to provide digital reference services in the early 1980s (Gross, McClure & Lankes, 2001). One of the first services to go online was theElectronic Access to Reference Services (EARS) launched by the University of Maryland Health Services Library in Baltimore in 1984 (Wasik, 2004 quoted from Weise and Bergendale, 1986). Since that time, the number of academic and public libraries offering e-mail reference service continues to grow making e-mail the most common vehicle for providing digital reference services. However, experience has shown that there are several limitations inherent in trying to provide service this way. According to Bopp and Smith (2001), the major drawback of accepting reference queries by e-mail or Web page is the asynchronous nature of the interaction: library staff cannot interview the user in real time. As Abels (1996) has pointed out when e-mail is used to communicate, an interchange of questions and answers to clarify the question can result in substantial
delays in providing the answer.
By the early 1990s, AskA Librarian services were common. By the mid 1990s, at least 75 % of 122 ARL (Association Research Libraries) member libraries and 45 % of academic libraries offered digital reference service via electronic mail or a web form (Goetsch, Sowers, & Todd, 1999; Janes, Carter, & Memmott, 1999).
source : Digital reference services in Academic Libraries
In 1984, the University of Maryland Health Sciences Library and the Health Science Library at the University of Washington developed a service called Electronic Access to Reference Service (EARS), which provided reference assistance via e-mail (Still & Campbell, 1993). Three years later, the libraries at Indiana University developed an e-mail system called LIRN (Libraries Information and Reference Network), which was menu-driven and part of a network system (Still & Campbell, 1993).
Interest in digital reference increased steadily; the users wanted to have access anytime, and the librarians wanted to provide a better service, while companies were interested in developing new programs and tapping into a new field of service. ASKERIC, developed in 1992 as a project of the ERIC Clearinghouse on Information and Technology, began to offer digital reference services, and, according to its director David Lankes (2000), the usage has increased 20 percent annually since then. As of 2002, one thousand libraries offered digital reference in the form of either chat or e-mail (Dougherty, 2002).
source : Digital Reference: What the Past Has Taught Us and What the Future Will Hold
Voir aussi :
- The Necessity of Real-Time: Fact and Fiction in Digital Reference Systems, cet article porte notamment sur "AskERIC", service virtuel qui démarra en 1992.
- wikipedia : digital reference
- Information and reference services in the digital library
- Digital versus Non-Digital Reference: Ask a Librarian Online and Offline Par Linda S Katz
Pour plus d'information, nous vous conseillons de contacter le service Questions ? Réponses ! de l’Enssib qui est spécialisé dans les sciences de l’information et des bibliothèques, et sera donc plus compétent pour répondre à votre question.
Les premiers services de référence en ligne sont apparus dans le milieu des années 1980. Ils fonctionnaient essentiellement par mail.
Voici deux extraits qui abordent la question :
Academic libraries were the first to provide digital reference services in the early 1980s (Gross, McClure & Lankes, 2001). One of the first services to go online was the
delays in providing the answer.
By the early 1990s, AskA Librarian services were common. By the mid 1990s, at least 75 % of 122 ARL (Association Research Libraries) member libraries and 45 % of academic libraries offered digital reference service via electronic mail or a web form (Goetsch, Sowers, & Todd, 1999; Janes, Carter, & Memmott, 1999).
source : Digital reference services in Academic Libraries
In 1984, the University of Maryland Health Sciences Library and the Health Science Library at the University of Washington developed a service called Electronic Access to Reference Service (EARS), which provided reference assistance via e-mail (Still & Campbell, 1993). Three years later, the libraries at Indiana University developed an e-mail system called LIRN (Libraries Information and Reference Network), which was menu-driven and part of a network system (Still & Campbell, 1993).
Interest in digital reference increased steadily; the users wanted to have access anytime, and the librarians wanted to provide a better service, while companies were interested in developing new programs and tapping into a new field of service. ASKERIC, developed in 1992 as a project of the ERIC Clearinghouse on Information and Technology, began to offer digital reference services, and, according to its director David Lankes (2000), the usage has increased 20 percent annually since then. As of 2002, one thousand libraries offered digital reference in the form of either chat or e-mail (Dougherty, 2002).
source : Digital Reference: What the Past Has Taught Us and What the Future Will Hold
Voir aussi :
- The Necessity of Real-Time: Fact and Fiction in Digital Reference Systems, cet article porte notamment sur "AskERIC", service virtuel qui démarra en 1992.
- wikipedia : digital reference
- Information and reference services in the digital library
- Digital versus Non-Digital Reference: Ask a Librarian Online and Offline Par Linda S Katz
Pour plus d'information, nous vous conseillons de contacter le service Questions ? Réponses ! de l’Enssib qui est spécialisé dans les sciences de l’information et des bibliothèques, et sera donc plus compétent pour répondre à votre question.
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